Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

If it is understood that the product is defective and there is a problem caused by us, you will not pay the shipping fee while returning it in any way.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

There are certain situations where only partial refunds are granted:

  • Product with obvious signs of use
  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
  • Any item that is returned more than 30 days after delivery


Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected]

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.


We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected]


If you have purchased a product and a gift/promotion has been sent to you with this product. You must return the product with the gift sent to you.

Shipping returns

To return your product, you should mail your product to below toogle menu.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at [email protected] for questions related to refunds and returns.

Returns Reasons

Return Adress Of Countries

Warehouse:  PrepShipping PS-1600

Address:  2189 Flintstone Drive, Suites A PO-157 TUCKER   30084  United States Of America  

Phone:  +1 (678) 691-0918

[email protected]

Tessiner Str, 163 Munchen/Germany

+49 175 288 22 70

[email protected]


Lonjew LLC Ismail TOSUN

Tsilynohradska street 56 KHPI 210 Kharkiv Ukraine


[email protected]

Lonjew LLC



[email protected]


Warehouse:  PrepShipping PS-1600

Address:  2189 Flintstone Drive, Suites A PO-157 TUCKER   30084  United States Of America  

Phone:  +1 (678) 691-0918

[email protected]