Frequently Asked Questions

You can pay by credit or debit card (processed securely by Stripe) or by bank transfer. With bank transfer, your order is reserved and ships as soon as the payment arrives.

Sign in and open My Account → My Orders. You will find every order with its items, totals, current status and — once shipped — a tracking link.

Yes. Everyone can shop at retail prices right away. Businesses can additionally apply for wholesale access and, once approved, shop with trade prices in a dedicated wholesale panel.

Contact us as soon as possible. If the order has not been packed or shipped yet, we will do our best to change or cancel it.

From two Lonjew warehouses: Lonjew DE in Germany and Lonjew TR in Turkey. Each product page shows which warehouse the item ships from, and the estimated delivery time for your location is shown in the cart and at checkout.

Items from different warehouses are shipped and invoiced separately, so a cart can only contain products from one warehouse at a time. If you want items from both, simply place two orders — the site will guide you when this happens.

Automatically at checkout, based on your delivery address and the weight of your order. You always see the exact shipping cost before you pay.

It depends on your address and the warehouse your items ship from. A live estimate (for example "6–10 business days") is shown in your cart and at checkout before you order.

Yes. EU consumers have a 14-day right of withdrawal on physical products, starting the day you receive the goods. See our Returns & Right of Withdrawal page for the exact steps.

No. Digital patterns are delivered instantly to your download library. During checkout you expressly agree to immediate delivery, which — under EU consumer law — means the 14-day right of withdrawal does not apply to digital content.

Simply with your Google account — one click, no password to remember. We do not offer email/password registration.

Open My Account → "Delete my account". Deletion is not immediate: it runs after a 3-day waiting period, during which we email you three reminders and you can cancel with one click from your account page. Order and invoice records are kept as required by law; everything else is removed. After cancelling a deletion request, a new one can be submitted after 7 days.

Yes — manage them under My Account → My Addresses and pick one at checkout.

Under My Account → My Downloads. Every purchase stays in your library and can be downloaded again at any time.

No. Each download is licensed to your email address for personal use and the PDF is marked accordingly. Please respect the artists — they earn their living from these patterns.

A free community program for bead artists. You get a public artist page (lonjew.com/makers/your-name), a studio to showcase your works, project planning tools, maker-only prices on selected products, free gifts on larger orders, and the ability to publish tutorials and patterns.

Completely free and takes about a minute: open Maker Studio from your account, pick a username and you are in. No approval process.

Complete your profile (a real photo of yourself, a bio and your country) and publish at least one work. The Top 100 then ranks makers by the votes their works collect — recent votes count more, so the list stays alive.

It must be a real photo of you with your face clearly visible. Logos, flowers, pets or artwork are not accepted as profile photos and may be removed.

Maker Deals are special lower prices on selected products, applied automatically in your cart when you are signed in as a maker. Maker Gifts are selected products you can add to your cart for free (one piece per product) once the rest of your cart is over €100. Both lists live in your Maker Studio.

A makers-only planning tool: gather every bead and finding a work needs into a named list, then send the whole list to your cart in one click. You can keep up to 10 projects.

Yes, once every 7 days. Note that changing it also changes your public page address, so links to your old address will stop working.

Yes — videos, step-by-step how-to guides, free PDF patterns hosted on Lonjew, and links to patterns you sell elsewhere. Every resource is tagged to Lonjew products from your own order history, so shoppers see it as a verified tutorial.

We are onboarding Verified Sellers gradually. You can apply from the Tutorials & Patterns tab in your Maker Studio; applications are reviewed individually.

In Maker Studio → Profile → "Delete maker profile". It follows the same safety process as account deletion: a 3-day waiting period with email reminders, during which you can cancel. Your customer account is not affected.

Apply from the "Apply for Wholesale Access" page in your account. Our team reviews every application individually and notifies you by email. Once approved, a "My Wholesale Panel" entry appears in your account with a direct door into the wholesale system.

No — same cart, same checkout, same payment methods. You simply see trade prices instead of retail prices.