How can we help?
Find quick answers by topic below, browse the frequently asked questions, or contact us directly — we usually reply within one business day.
Orders & Payment
How to order, which payment methods we accept and where to find your order history.
Shipping & Delivery
We ship from two warehouses — Lonjew DE (Germany) and Lonjew TR (Turkey). Delivery time and cost are shown at checkout for your address.
Returns & Refunds
EU consumers have a 14-day right of withdrawal on physical products. Digital patterns are delivered instantly and are non-refundable once downloaded.
Account & Sign-in
Signing in works with your Google account — no password to remember. Manage addresses, orders and downloads in one place.
Digital Patterns & Downloads
Patterns you buy are delivered instantly to your download library, licensed to your email for personal use.
Lonjew Makers
Our free community program for bead artists: your own public page, project planning, maker-only prices, free gifts and more.
Tutorials & Patterns by Makers
Free video tutorials, how-to guides and PDF patterns created by our makers — each tied to the real Lonjew materials used.
Wholesale (B2B)
Run a business? Apply for wholesale access and shop with trade prices in a dedicated wholesale panel.
Still need help?
Message us on WhatsApp (+49 175 288 22 70) any time, 24/7, or email [email protected]. Business hours: Monday–Friday, 09:00–17:00 (CET).